Privacy Policy
Privacy Policy
Site Policies:
Our website address is: https://everestwatches.pk.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you leave a review or make an account with us, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor customers may be checked through an automated spam detection service
Refund and Exchange Policy:
At Everest Watches, we maintain a strict quality control process for all returned items. To be eligible for a refund or exchange, please ensure that the timepiece is returned in its original, unused, and unaltered condition, complete with all original packaging, materials, user manuals, and accessories (if provided). Any signs of wear, scratches, damage, or missing accessories will result in the item being returned to the customer, and no refund or exchange will be processed. By adhering to these guidelines, you will facilitate a prompt and efficient refund or exchange process.
We accept returns within 10 days of delivery, subject to the following conditions:
- To initiate the refund/exchange process, please complete our refund/exchange form.
- A proof of purchase, such as an electronic sales receipt or invoice on your package, is required for refund or exchange.
- We will refund the full amount of the order, except shipping & handling costs.
- Refunds will only be issued to the bank account specified in the refund form.
- The refund or exchange process will commence upon receipt of the returned order and will be processed within 15 business days (excluding weekends and holidays).
- Return shipping costs are the sole responsibility of the customer for all refund and exchange requests.
- We are not liable for any lost or damaged return packages, and we recommend that customers use a trackable shipping method to ensure safe delivery.
- For exchange requests, please select an item of the same price. If the selected item is of a higher price, the customer must pay the difference before shipping.
Please note that refunds or exchange will only be processed if all conditions are met. For any refund, exchange, or further inquiries, please don’t hesitate to contact us at support@everestwatches.pk. Our dedicated support team is here to assist you with any questions or concerns, ensuring a smooth and satisfying experience with Everest Watches.
Damaged or Defective Items
At Everest Watches, we take great care in packaging and shipping our products. However, in the unlikely event that your order arrives damaged or defective, please contact us within 24 hours of delivery at support@everestwatches.pk. To facilitate a swift resolution, kindly provide:
– Your order number
– Contact information
– A clear photo of the item’s condition
We will address each case individually and work diligently to provide a satisfactory solution. Your satisfaction is our top priority.
Shipping Policy:
At Everest Watches, we strive to deliver your orders efficiently and promptly. Here’s what you need to know:
Order Processing:
– Orders are processed within 48 hours of confirmation and payment verification, excluding weekends and holidays.
– Purchases made after 18:00 (GMT+5) will be shipped the next business day.
Shipping:
– Once dispatched, you’ll receive a notification email with a tracking ID and a link to monitor your order’s status.
– Free shipping is offered within Pakistan.
Delivery:
– If you haven’t received your order within 96 hours of receiving the tracking ID, please contact us at support@everestwatches.pk with your name, contact information, and order number.
– In case of damaged or defective items, please reach out to us within 24 hours of delivery at support@everestwatches.pk, and we’ll address the issue promptly.
Payment Methods:
Everest Watches offers convenient and secure payment options. You can pay using:
– Major credit cards (Visa, Mastercard, Amex)
– Debit cards
– Cash on Delivery (COD)
Your transactions are protected and confidential. If you need assistance, contact us at support@everestwatches.pk.
Our goal is to ensure a seamless and satisfying shopping experience. If you have any questions or concerns, please don’t hesitate to contact us.
Warranty Policy:
At Everest Watches, we are committed to delivering timepieces of exceptional quality and craftsmanship. Our comprehensive 1-year warranty ensures protection against defects and malfunctions, reflecting our dedication to precision and style.
Warranty Coverage:
– 1-year warranty from the date of purchase
– Defects due to faulty material or workmanship
– Timepiece malfunction or stoppage
– Strap and bracelet defects (including color fading)
– Machine-related issues (e.g., needle or stick dislodgement, timing issues)
Warranty Exclusions:
– Damage caused by abrasion, scraping, careless or neglectful treatment, or accidents
– Wear and alteration to the case, strap, or bracelet
– Unauthorized repair or local repairer interference
– Damaged displays or issues beyond the warranty period
– Scratches, breakage, or customer-inflicted damage
Warranty Overview:
We are dedicated to ensuring customer satisfaction with a streamlined complaint process. Repair or replacement is guaranteed for products with defects or malfunctions.
Warranty Claim Guidelines:
– Requirements for warranty claims include Order ID and a video of the faulty product
– Everest Watches covers repair or replacement of products
– Customers are responsible for couriering the watch and bearing associated charges
– Replacements are provided in equivalent condition; any price differences must be settled before dispatch
How to Request a Warranty Claim:
If you believe your watch requires a warranty claim, please contact us via:
– Phone/Whatsapp: +92 312 1044777
– Email: support@everestwatches.pk
Complaint Process and Timelines:
– 24-hour Complaints: Notify within 24 hours for issues related to physical damage or wrong product delivery.
