Refund & Exchange Policy

Refund and Exchange Policy:

At Everest Watches, we maintain a strict quality control process for all returned items. To be eligible for a refund or exchange, please ensure that the timepiece is returned in its original, unused, and unaltered condition, complete with all original packaging, materials, user manuals, and accessories (if provided). Any signs of wear, scratches, damage, or missing accessories will result in the item being returned to the customer, and no refund or exchange will be processed. By adhering to these guidelines, you will facilitate a prompt and efficient refund or exchange process.

We accept returns within 10 days of delivery, subject to the following conditions:

1. To initiate the refund/exchange process, please complete our refund/exchange form.
2. A proof of purchase, such as an electronic sales receipt or invoice on your package, is required for refund or exchange.
3. We will refund the full amount of the order, except shipping & handling costs.
4. Refunds will only be issued to the bank account specified in the refund form.
5. The refund or exchange process will commence upon receipt of the returned order and will be processed within 15 business days (excluding weekends and holidays).
6. Return shipping costs are the sole responsibility of the customer for all refund and exchange requests.
7. We are not liable for any lost or damaged return packages, and we recommend that customers use a trackable shipping method to ensure safe delivery.
8. For exchange requests, please select an item of the same price. If the selected item is of a higher price, the customer must pay the difference before shipping. 

9. Products purchased at full price that later go on sale will be exchanged at prevailing prices.

10. Items purchased during major sales events or promotions are considered final sales and cannot be exchanged.

11. Products purchased at discounted prices are non-refundable.

Please note that refunds or exchange will only be processed if all conditions are met. For any refund, exchange, or further inquiries, please don’t hesitate to contact us at support@everestwatches.pk. Our dedicated support team is here to assist you with any questions or concerns, ensuring a smooth and satisfying experience with Everest Watches.

Damaged or Defective Items

At Everest Watches, we take great care in packaging and shipping our products. However, in the unlikely event that your order arrives damaged or defective, please contact us within 24 hours of delivery at  support@everestwatches.pk. To facilitate a swift resolution, kindly provide:

– Your order number

– Contact information

– A clear photo of the item’s condition

We will address each case individually and work diligently to provide a satisfactory solution. Your satisfaction is our top priority.

Discount Policy

At Everest Watches, we offer various discounts and promotions to provide our customers with exceptional value. However, please note the following conditions:

1. Non-Refundable: Products purchased at discounted prices are non-refundable.
2. Non-Exchangeable: Items purchased during major sales events or promotions are considered final sales and cannot be exchanged.

Note: By making a purchase at Everest Watches, you acknowledge that you have read, understood, and agreed to our Discount Policy.

Contact Us:

For any queries or assistance, please reach out to us at:

Email: support@everestwatches.pk

WhatsApp: +92 312-1044777