Shipping Policy

Warranty Policy:

At Everest Watches, we are committed to delivering timepieces of exceptional quality and craftsmanship. Our comprehensive 1-year warranty ensures protection against defects and malfunctions, reflecting our dedication to precision and style.

 

Warranty Coverage:

– 1-year warranty from the date of purchase

– Defects due to faulty material or workmanship

– Timepiece malfunction or stoppage

– Strap and bracelet defects (including color fade)

– Machine-related issues (e.g., needle or stick dislodgement, timing issues)

– Watch color fades (within 6 months)

 

Warranty Exclusions:

– Damage caused by abrasion, scraping, careless or neglectful treatment, or accidents

– Wear and alteration to the case, strap, or bracelet

– Unauthorized repair or local repairer interference

– Damaged displays or issues beyond the warranty period

– Scratches, breakage, or customer-inflicted damage

 

Warranty Overview:

We are dedicated to ensuring customer satisfaction with a streamlined complaint process. Repair or replacement is guaranteed for products with defects or malfunctions.

 

Warranty Claim Guidelines:

– Requirements for warranty claims include Order ID and a video or picture of the faulty product

– Everest Watches covers repair or replacement of products

– Customers are responsible for couriering the watch and bearing associated charges

– Replacements are provided in equivalent condition; any price differences must be settled before dispatch

 

How to Request a Warranty Claim:

If you believe your watch requires a warranty claim, please contact us via:

 

– Phone/Whatsapp: +92 312 1044777

– Email: support@everestwatches.pk

 

Complaint Process and Timelines:

– 24-hour Complaints: Notify within 24 hours for issues related to physical damage or wrong product delivery.